Though Angie’s Mobile Pet Styling attempts to confirm our clients’ appointments in advance, it is the pet owner’s sole responsibility to remember their appointment. Please understand that when you forget or cancel an appointment without giving enough notice to us, we miss the opportunity to fill that appointment time. As our groomers’ time is reserved specifically for your pet we cannot provide any exceptions to this policy and the following terms and fees apply:
- We require a valid credit card to be kept on file to secure requested appointments. By providing your credit card information to Angie’s Mobile Pet Styling you authorize us to charge your credit card for agreed upon purchases and/or services and cancellation fees, if necessary.
- There are no fees applied for appointment cancellations that have been received by Angie’s Mobile Pet Styling with 24 hours or more notice.
- Cancellations of appointments that give less than 24 hours’ notice from the scheduled appointment time will result in a charge equal to 100% of the reserved service amount. No Shows or cancellations on the day of the appointment will be charged 100% of the reserved service amount.
- Angie’s Mobile Pet Styling only accepts cancellations via email to firstname.lastname@example.org or phone call to the office at (727) 678-1823. Requests to cancel an appointment via text message or in response to any text message appointment reminders are not effective, will not remove an appointment from the schedule and you will be charged for 100% of the reserved service amount.
- Cancellations are only accepted during our normal business hours from 8:00 am – 5:00 pm, Monday – Friday. Any request to cancel an appointment outside of our normal business hours will be considered received the next business day. If you contact Angie’s Mobile Pet Styling to cancel your appointment outside of our normal business hours, please leave a voicemail providing your name, dog’s name, time, and date of appointment. A member of our staff will follow up with you by phone during business hours. Requests to cancel a weekend appointment must be received by Angie’s Mobile Pet Styling by 5:00 p.m. on Friday otherwise you will be charged 100% of the reserved service amount.
- Clients who have missed a previous appointment or cancelled with less than 24 hours’ notice may be asked to pay in full when booking all future appointments. These payments are non-refundable in the instance of a no show or cancellation.